FAQ's & general help

Learning resources, questions, plus free and premium support.

General Questions


The free version of Site Chat does not use any cookies or save any user data.

The Pro version of Site chat offers a notification feature for site managers to add a message for specials or discounts on the website… This feature uses a cookie to show and hide the notification for the users visiting the website, the cookie simply uses ‘true’ and ‘false’ for if the notification has been seen, it does not save any data on website visitors or anyone browsing the website.

Yes! You can view a demo of the plugin and test the plugin settings on our Demo site.


Click on Try Site Chat Settings and enter the username demo and password demo to test the settings in the dashboard. Turn on the Preview to see the changes as you test them.

There are 2 options for this:

Plugin Dashboard Account:
You can access your account within your WordPress Dashboard under Settings -> WhatsApp Settings and at the top right-hand side is a little User icon… Click the icon to access the account page.  Account Icon

Website Account Dashboard:
You can also access your account from our website on the Account Page.

Getting Started Questions

Login to your WordPress website Dashboard and navigate to the Plugins -> Add New.

Search for “Site Chat” and when it comes up, click to Install & Activate the plugin.

On activation, you should see a notice for Site Chat display which has links to help you get stared.

The Site Chat to WhatsApp plugin settings are found under Dashboard -> Settings -> WhatsApp Settings.

If you’re still not able to find them then please contact us for help on this.

Enter a full phone number in international format, excluding any brackets, dashes and zeroes at the start of the phone number.

Your full number is: +27 (0) 82 4444 004
The number you’ll use: 27824444004

Once you’d added your number, we recommend testing it on the site to make sure it’s working.

License, Updates & Pre-purchase Questions

This plugin is built for WordPress, an open source software released under the GNU Public License. Licenses are valid for one year from the date of purchase and are automatically renewed. A valid and active license is required to have access to updates, support and downloads of the purchased products. You easily can cancel your license any time.

We offer the 3 following license options, depending on the amount of websites you have:

– Single site license
– 5 website license
– Unlimited website license

See more here on the purchase options.

Yes, you can upgrade your license at any time and you will just pay the difference.

The following URL’s will not impact on your license activation count.


So your license will only be used on the live site. Contact Us if you need help with this.

We offer a 14 day money back guarantee first purchases for Site Chat so you have enough time to test the plugin and make sure it’s right for you.

We unfortunately DO NOT offer refunds on renewal payments, but you will receive reminder emails that the plugin is going to renew and you can cancel at any time you choose.

Support Questions

Please be patient, I’m a one-man business and am managing everything from the code to the support emails.

I make sure to respond to all support and will get to your email as soon as possible.

I’m constantly working to grow and improve the documentation on Site Chat so that you can hopefully find the answers you need without having to contact me.

But if you still need help, please don’t hesitate to contact me on the support form provided, and I will help you over email to get any issues resolved.

Please contact our support so we can post a fix and get it working for you.

Is there a feature that you think will fit nicely with the plugin? Do you need a new feature added?

If so, contact us and let us know, and if it’s a good feature we think other users will enjoy then we’ll look at adding it on to a future update.

Not all suggested features will be added, only if we think it also fits.

Still needing help?